Can't get into your account? Most sign-in problems come down to a few simple things. Try these in order.
Use the right way to sign in
On the sign-in page there are two options:
- Continue with Google. Use this if you originally signed up with Google.
- Email and password. Use this if you set a password when you joined.
Picking the wrong one is the most common reason sign-in fails. If email and password isn't working, try Continue with Google, and the other way around.
Check the basics
- Make sure you're using the same email you signed up with.
- Watch for typos, extra spaces, and Caps Lock in your password.
- If you see "That email and password don't match an account," the email or password is off. Double-check both.
"Please confirm your email"
If you just signed up and see this message, open the confirmation email we sent and click the link, then sign in again. Check your spam folder if it isn't in your inbox.
Forgot your password?
If you signed up with Google, use Continue with Google on the sign-in page. ResumeLove cannot reset a Google password.
If you sign in with an email and password, choose Trouble signing in? on that page, or open reset your password. We'll email a link so you can set a new one. See Reset your password for the full steps.
Still stuck
A browser issue can sometimes block sign-in. Try a private/incognito window, or a different browser. If none of this works, contact us with the email on your account and we'll help you get back in.