If your PDF will not download or export stops partway, it is usually a brief network or browser hiccup. These steps clear up almost every case.
Try these first
- Use the Retry button. If you saw an error, press Retry or click Download again. Exports can fail once on a slow connection and work the next time.
- Check your connection. Exporting needs a steady internet connection. If yours is patchy, reconnect and try again.
- Save your edits. Make sure your latest changes are saved, then download. A brand-new resume needs to be saved before it can export.
- Allow the download. If a pop-up or download blocker is on, your browser may stop the file from saving. Allow downloads for this site and retry.
If it is still stuck
- Refresh the editor so it reloads cleanly, then download once more.
- Try a different browser or a private/incognito window to rule out an extension getting in the way.
- Wait a few minutes and try again, in case the issue is temporary on our side.
Still not working
If the export keeps failing after the steps above, contact us. Let us know your browser and what happens when you press Download, and we will look into it.